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Recognize A Star
This site is dedicated to
those who serve others on a daily basis with
professionalism and care.
Webster defines service as serving
others. Webster doesn't say anything about going the
extra mile, offering a delightful welcoming smile or
wowing customers.
These employees from across the country "get it" when it
comes to taking care of other people regardless of their
profession.
On page two we will also point out those who could care
less about taking care of people even though their job
requires it.
We are constantly looking for those who provide great
customer service. Not good customer service but stellar
customer service that makes a lasting impression.
All of us encounter people and companies who wow us and
often we want to recognize them some how.
Below are some things you can do to recognize their
attention.
1. Say a specific thank you for what they did. Sometimes
thank you can go in one ear and out the other instead
say,
I really appreciate the way you did (______) and took care of me. The
specific that you notice will make them smile.
2. Let their manager or leader know what a great job
their employee did! You can fill out a customer form,
tell the manager directly or send an e mail on the
companies website. Everyone appreciates recognition and
saying something positive to their boss would confirm
their effectiveness and show your appreciation.
Keep patronizing the company and spend your money
with them!
3. Be a star spotter and hand out Stars when you are
wowed. They are not for good service but outstanding,
thoughtful service. You can purchase 25 stars for
$50.00. (our cost) Then when you give out the star let
them know you would like to place them on our website.
You will not believe peoples reaction when you hand them
the special star. Then notify us at
www.yougavegreatcustomerservice.com
and we will post
their name.
Check Out These employees that made our
SUPERSTAR LIST
****
Thanks for
Teaming up with us as together we work to bring out
the best in everyone. ****
What We Offer
It is our mission to teach and model excellent
customer service.
Our team trains employees how to perform consistent
outstanding customer service.
Excellent customer service produces results because
once people know you care about them they
become loyal customers who return again and again!
Customer loyalty produces: The four R's-
Retention - satisfied customers return again and
again.
Referrals - satisfied customer on average tell five
people about your great service.
Reputation - your company will build a reputation as
a company who cares and truly takes care of its
guest.
Revenue - your company will make more money.
We offer half day full day and two day on site
classes:
These are totally interactive classes that model the
correct behavior desired. And Yes it can be taught!
We specialize in teaching:
1. Eight steps to outstanding customer service
2. How employees began to understand their personal
I.M.P.A.CT. while serving guest.
I- Interest, do they show the proper interest in
your guest when they greet them?
M- What is their Motivation, why do they want to be
in a job that requires outstanding customer service?
Are they suited for the position and do they
understand your companies high expectations?
P- prepared- are they prepared to take care of your
guest. Do they know exactly what to do step by step
when taking care of guest?
A- What is their attitude- It is the one thing you
can control and will make they difference between a
good and a great experience.
C- Commitment to Excellence- Do your employees
understand how to go the extra mile for your
customers?
Do they know the four levels of care that get
results?
T-Take charge- do they understand the importance of
the "30 second encounter"
2. The Seven Steps to Customer Loyalty
3. How to think and problem solve on the job
4. Our R.E.T.A.I.N. program shows how to honor and
recognize you employees
5. How to listen to and deal with irate customers
6. Understanding today's employees generations X and
Y. They are different!
"Eddie has
done a fantastic job teaching our team about
customer service, that's why we have had him
back three times to work with different departments"
Pat MacCarthy, Punch Graphix
Call today to get pricing and to work out your
specific program!
972-896-2179 or contact Eddie Hill at 972-896-2179
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